Comments on: The (Lost) Art of Customer Service http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html Vancouver Blog Miss604 Fri, 10 Feb 2012 01:10:53 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andrew http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7212 Andrew Sun, 08 Jun 2008 04:19:43 +0000 http://www.miss604.com/?p=1916#comment-7212 Great customer service and wonderful healthy breakfasts and food all day The Dish on Davie Give it a try!!! Great customer service and wonderful healthy breakfasts and food all day The Dish on Davie
Give it a try!!!

]]> By: Monica http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7211 Monica Sat, 07 Jun 2008 03:46:55 +0000 http://www.miss604.com/?p=1916#comment-7211 I agree with everyone about a breakfast/brunch series! De Dutch totally has to be on the list!! I think of customer service as "hit or miss". I agree with everyone about a breakfast/brunch series! De Dutch totally has to be on the list!!

I think of customer service as “hit or miss”.

]]> By: Luc http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7210 Luc Thu, 05 Jun 2008 23:58:48 +0000 http://www.miss604.com/?p=1916#comment-7210 Maybe you could start a series about your favorite places for breakfast and brunch? Share the secrets, please :) Maybe you could start a series about your favorite places for breakfast and brunch? Share the secrets, please :)

]]> By: Jodi http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7209 Jodi Thu, 05 Jun 2008 23:03:09 +0000 http://www.miss604.com/?p=1916#comment-7209 Customer Service is why Nordstrom's has such loyalty. That and great shoes. I would LOVE to see a breakdown of good breakfast places on the lower mainland. Customer Service is why Nordstrom’s has such loyalty. That and great shoes.

I would LOVE to see a breakdown of good breakfast places on the lower mainland.

]]> By: Keira-Anne http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7208 Keira-Anne Thu, 05 Jun 2008 22:51:58 +0000 http://www.miss604.com/?p=1916#comment-7208 I totally forgot about our experience at that particular store! I was pretty appalled actually. Had the owner/manager been around, that would've never happened. I'd like to see a nice balance between customer service. While I don't mind being greeted and it's nice to have someone around when I'm ready to try something on or make a purchase, the other end of the scale is less than favourable. I can't stand it when the employees jump down your throat or simply won't leave you alone. When I was a teenager, my friends and I would play "The Gap Game." Basically, whoever got to the back of the Gap, touched the wall and made it out again without being accosted by one of their employees was the winner. We all lost, all the time. I totally forgot about our experience at that particular store! I was pretty appalled actually. Had the owner/manager been around, that would’ve never happened. I’d like to see a nice balance between customer service. While I don’t mind being greeted and it’s nice to have someone around when I’m ready to try something on or make a purchase, the other end of the scale is less than favourable. I can’t stand it when the employees jump down your throat or simply won’t leave you alone.

When I was a teenager, my friends and I would play “The Gap Game.” Basically, whoever got to the back of the Gap, touched the wall and made it out again without being accosted by one of their employees was the winner. We all lost, all the time.

]]> By: suck city http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7207 suck city Thu, 05 Jun 2008 19:42:34 +0000 http://www.miss604.com/?p=1916#comment-7207 Minimum work. for minimum wage. Minimum work. for minimum wage.

]]> By: Mom604 http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7206 Mom604 Thu, 05 Jun 2008 19:09:11 +0000 http://www.miss604.com/?p=1916#comment-7206 I have discovered in my travels abroad that unless you have specific business and know exactly what you want to buy in a shop, they do not encourage 'just browsing' in their stores. I know it used to be like that, but it may have changed somewhat now. I have discovered in my travels abroad that unless you have specific business and know exactly what you want to buy in a shop, they do not encourage ‘just browsing’ in their stores. I know it used to be like that, but it may have changed somewhat now.

]]> By: fotoeins http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7205 fotoeins Thu, 05 Jun 2008 18:53:50 +0000 http://www.miss604.com/?p=1916#comment-7205 When I lived in Germany, the word "Kundendienst" (Customer Service) was considered by us ex-pats as relatively nonexistent, although on subsequent trips back, things have generally improved ... some. Flying back and forth between Germany and North America, I had to get used to the switch back and forth, especially with widely varying levels of customer service. When I lived in Germany, the word “Kundendienst” (Customer Service) was considered by us ex-pats as relatively nonexistent, although on subsequent trips back, things have generally improved … some. Flying back and forth between Germany and North America, I had to get used to the switch back and forth, especially with widely varying levels of customer service.

]]> By: Rebecca Gillis http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7204 Rebecca Gillis Thu, 05 Jun 2008 16:09:47 +0000 http://www.miss604.com/?p=1916#comment-7204 Customer service has definitely taken a 'back burner' on the best ways to run an effective business. Last December I got married and moved to the prairies with my husband who is a pilot in the Canadian Air Force. Upon my arrival there was one thing I noticed from day one that had me shocked... the lack of customer service. Now I'm not the type that goes into a store and wants the sales clerks 'falling all over me trying to help'... but to be acknowledge as even being in the store would be nice :) For me, making sure my customers are happy and extremely pleased with the work I do is extremely important. I make sure to go that extra mile ever time so my customers leave having had a great experience. If I go into a place with poor customer service or with 'snooty' sales people, I will just simply not go back again. My husband and I talked about this one day after I had a horrible experience with a downtown shop. A more expensive place with really nice dresses and clothes. I entered the store wearing a pair of old jeans, flip flops and a tank and the women in the store didn't even look at me sideways let alone acknowledge my existence... so I experimented a little... dressed in a more business like attire and went back. Not only did they acknowledge me... they practically stumbled over me trying to help me look for a perfect dress... what does that tell you? Customer service has definitely taken a ‘back burner’ on the best ways to run an effective business.

Last December I got married and moved to the prairies with my husband who is a pilot in the Canadian Air Force. Upon my arrival there was one thing I noticed from day one that had me shocked… the lack of customer service. Now I’m not the type that goes into a store and wants the sales clerks ‘falling all over me trying to help’… but to be acknowledge as even being in the store would be nice :) For me, making sure my customers are happy and extremely pleased with the work I do is extremely important. I make sure to go that extra mile ever time so my customers leave having had a great experience.

If I go into a place with poor customer service or with ‘snooty’ sales people, I will just simply not go back again. My husband and I talked about this one day after I had a horrible experience with a downtown shop. A more expensive place with really nice dresses and clothes. I entered the store wearing a pair of old jeans, flip flops and a tank and the women in the store didn’t even look at me sideways let alone acknowledge my existence… so I experimented a little… dressed in a more business like attire and went back. Not only did they acknowledge me… they practically stumbled over me trying to help me look for a perfect dress… what does that tell you?

]]> By: Mom604 http://www.miss604.com/2008/06/the-lost-art-of-customer-service.html#comment-7203 Mom604 Thu, 05 Jun 2008 16:08:32 +0000 http://www.miss604.com/?p=1916#comment-7203 I remember walking into a lovely ladies dress shop with the intention of getting rid of some hard-earned cash. I stopped at one rack of tops, when a saleslady immediately called out to me in a loudish and not-so-pleasant voice, "The large sizes are at the front!" (I was only a size 10 at the time!) I only replied, "Thank you" can walked out the door, never to return. I'm not quite sure what happened after that, but I did mention the event to several people and by the next month, the shop was shut down? Coincidence? Hmmm...... I remember walking into a lovely ladies dress shop with the intention of getting rid of some hard-earned cash. I stopped at one rack of tops, when a saleslady immediately called out to me in a loudish and not-so-pleasant voice, “The large sizes are at the front!” (I was only a size 10 at the time!) I only replied, “Thank you” can walked out the door, never to return. I’m not quite sure what happened after that, but I did mention the event to several people and by the next month, the shop was shut down? Coincidence? Hmmm……

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